ReturnPolicy

Return & Refund Policy

Olivia’s Olive Oil LLC

At Olivia’s Olive Oil, we take pride in providing high-quality, fresh olive oils and specialty products. Your satisfaction is important to us.

Returns

Due to the consumable nature of our products, we are unable to accept returns on opened items. However, we gladly accept returns under the following conditions:

The item is unopened, unused, and in its original packaging

The return request is made within 14 days of purchase

Proof of purchase (receipt or order confirmation) is provided

Customers are responsible for return shipping costs unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.

Email us at: [your email address]

Include:

Your order number

Photos of the damaged item and packaging

We will gladly replace the item or issue a refund.

Refunds

Once your return is received and inspected:

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you would like a different product, please complete a return (if eligible) and place a new order.

Contact Us

For any questions regarding your order, please contact:

Olivia’s Olive Oil LLC

314-499-7106